The English, German and Russian versions are informational translations. The Turkish text prevails for legal interpretation.
This agreement sets the conditions of the VIP transfer between Ege Bölgesi VIP İşletme Kooperatifi and the person or organisation named in the reservation. Before accepting it, please check the route, date, price and contact details.
1. Parties and purpose
The service provider is Ege Bölgesi VIP İşletme Kooperatifi. The customer is the person or organisation named in the reservation. The agreement covers planning and performing the passenger transfer recorded in the reservation.
2. Formation of the reservation
Submitting the form creates a request. When the verified road distance is within the automatic calculation range, the calculated transfer amount is shown and the reservation may move to payment pending. Routes requiring review receive a written amount from the operations team. The service is finalised after the amount, operational availability and required payment step are confirmed.
New requests must be made at least 360 minutes before pickup and are assessed in Turkey local time.
3. Information supplied by the customer
The customer must provide accurate pickup, destination, date, time, passenger count and contact information. A route change, delay, capacity need or additional service caused by incomplete information is explained before any related charge.
4. Vehicle and driver planning
The cooperative assigns a suitable vehicle and driver through its operational records. Unless a particular make, model or registration has been confirmed in writing, images represent a vehicle class. An equivalent or more suitable vehicle may be assigned for safety, breakdown or operational necessity.
5. Service price and payment
The total price appears in the reservation summary. The current online payment method is bank transfer. Adding the reservation code to the payment reference helps reconciliation. An extra stop, waiting time or later route change is not charged without informing the customer.
6. Cancellation and refund
A cancellation reported at least 24 hours before pickup receives a full refund of the amount paid. Less than 24 hours before pickup, 50% may be retained. The full amount may be charged if the passenger is absent at the agreed point or withdraws after the service begins. Mandatory consumer rights remain unaffected.
7. Waiting, delays and changes
For airport transfers with a flight number, up to one hour of waiting is planned for a flight delay. Longer delays, extra waiting or a new time are reviewed according to availability. Safe driving and traffic rules always take priority over an estimated arrival time.
8. Safety during the journey
Passengers must follow seat-belt, vehicle-capacity, luggage-placement and driver safety instructions. The service may be stopped safely if conduct, an unlawful item or another condition puts the vehicle, passengers or third parties at risk.
9. Events outside reasonable control
Heavy traffic, road closure, weather, an official decision, accident, breakdown or a similar event may require a change of route, vehicle or time. The cooperative informs the customer within a reasonable time and seeks the closest practical service arrangement.
10. Contact and disputes
Requests and complaints should be sent through the current contact channels with the reservation code. Mandatory consumer-law application and jurisdiction rules remain unaffected; other disputes are handled under applicable law by the competent authority.
11. Language and effective version
The English, German and Russian versions are provided for information. The Turkish text prevails for legal interpretation. The version accepted during the reservation is stored with the reservation record.