The English, German and Russian versions are informational translations. The Turkish text prevails for legal interpretation.
Ege Bölgesi VIP İşletme Kooperatifi wants you to know why we request information during a reservation and how that information may be used. This notice explains our practices under Turkey's Personal Data Protection Law No. 6698 (KVKK).
1. Who is the data controller?
Ege Bölgesi VIP İşletme Kooperatifi is the data controller. Our current address, telephone number and email address are available on the Contact page.
2. What information do we process?
- Identity and contact details: name, telephone number and email address.
- Journey details: pickup and destination, transfer date and time, passenger count, reservation code and any note you choose to add.
- Operational records: price and payment status, assigned vehicle and driver, customer communications and the progress of the service.
- Limited technical records: connection and access records needed to protect forms, prevent misuse and maintain transaction integrity.
Please do not enter health information, an identity document image or other sensitive information that is not needed for the transfer in the notes field.
3. Why do we use this information?
We use it to receive your request, calculate the route and price, plan a suitable vehicle and driver, contact you, match a bank transfer with your reservation, perform the service, protect our records and meet legal obligations.
Promotional communication unrelated to your reservation is based on a separate permission where required. Reading this notice does not itself give marketing consent.
4. Legal grounds
Information may be processed where this is necessary to establish or perform a contract, comply with a legal obligation, establish or protect a right, or pursue a legitimate interest without harming your fundamental rights. Where explicit consent is required, it is requested separately and voluntarily.
5. Who may receive the information?
Only the information that is necessary may be shared with authorised cooperative staff, the assigned vehicle owner or driver, a bank or payment service used to reconcile payment, our hosting and IT providers, legal advisers and competent public authorities. A driver does not receive customer information that is unrelated to the journey.
6. How do we collect it?
We collect information through website forms, telephone, WhatsApp, email, reservation and payment processes, and operational records created while the service is carried out.
7. How long do we keep it?
Records are retained for as long as they are needed to provide the service and meet applicable legal obligations. When the reason for retention ends, information is deleted, destroyed or anonymised. We do not apply one indefinite retention period to every record.
8. Your rights
Under Article 11 of KVKK, you may ask whether your data is processed, request information about processing, learn its purpose and recipients, request correction, request deletion or destruction where the legal conditions apply, object to certain automated results and seek compensation for unlawful processing.
You can contact us through the current channels on the Contact page with enough information to verify your identity. The appropriate application and identity-verification method will be explained according to the nature of your request.