The English, German and Russian versions are informational translations. The Turkish text prevails for legal interpretation.
This pre-service information explains the main conditions you should know before a VIP transfer is started or paid for through the website, telephone, WhatsApp or email. Mandatory consumer rights applicable to passenger transport remain unaffected.
1. Service provider
The provider is Ege Bölgesi VIP İşletme Kooperatifi. The current legal name, address, telephone number and email address appear in the contact panel on this page and on the Contact page.
2. What the service includes
The service covers planning a VIP passenger transfer from the confirmed pickup point to the destination at the agreed date and time, with a driver and a vehicle suitable for the passenger count. Unless a specific make, model or registration has been confirmed in writing, vehicle images describe a class; an equivalent suitable vehicle may be assigned for operational reasons.
3. How a reservation is formed
Submitting the form records a request. For routes with an exact calculated price, the amount and bank-transfer instructions appear in the reservation summary. Other routes are reviewed and priced by the operations team. The status page is updated as payment and operational confirmation progress.
A new transfer time must be at least 360 minutes ahead according to Turkey time. Requests below that limit are not accepted by the system.
4. Price and payment
The total amount is shown before payment. It is based on the verified route, service time and reservation scope. A later extra stop, waiting request, route change or incorrect passenger declaration may change the price; no additional amount is charged without informing the customer.
Website reservations are currently paid by bank transfer. The recipient, IBAN, amount and reservation reference are displayed on the private summary page. Do not pay an account that has not been confirmed by the cooperative.
5. Cancellation and refund
A cancellation reported at least 24 hours before pickup receives a full refund of the amount paid. For a cancellation less than 24 hours before pickup, 50% of the reservation amount may be retained. The full amount may be charged if the passenger is absent at the agreed point or withdraws after the service has started. Mandatory statutory rights remain unaffected.
6. Flight delays and waiting
If flight information was supplied, the operations team follows the delay using the available information. Up to one hour of waiting is planned for a flight delay. A longer wait, extra stop or material time change is communicated and reviewed by the operations team.
7. What you should check
- Pickup and destination details
- The transfer date and Turkey local time
- Passenger count and required capacity
- Your current telephone and email details
- The reservation summary, total amount and cancellation terms
8. Complaints and disputes
Send a request or complaint through the Contact page and include the reservation code. Any mandatory right to apply to the competent consumer arbitration committee or consumer court is preserved.